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How We Make Our Services Work for You

Knowing up front how the work is done whether it's website design or graphics, what's expected from you, and what you can expect from Robyn A Harton Creative, makes the design process a win-win deal.

Professional Design Process makes our graphics and design work for you.
Professional Standards ensures that our work is a valuable tool for you.
Business Terms so that we work together easily.

Professional Design Process

1. First, our company owner, Robyn Harton, will work with you to provide you an accurate bid/proposal. She will be your contact person throughout the design process.
2. Immediately upon accepting your project, we will send you all our contact information.
3. Next, we will get any additional detailed information needed, and draft a contract created from your request for proposal information and any relevant discussions. The contract will detail the scope of the project, timeline, terms, and milestones for the project. We will send you the contract so you can review it and make changes as needed.
4. Once we are both satisfied with the contract we will invoice you for any deposits required. When the deposit is received we will begin working on your project.
5. Once we begin work on your project we will strive to create the best possible design for your project. We work to meet or exceed all deadlines and expectations, and we will communicate with you about your project on a regular and timely basis. We will invoice you appropriately at agreed upon milestones. We will work with you to make your final design satisfy you 100%.
6. Once the project is completed and full payment is received, we will legally turn over all copyrights to the project to you.

Professional Standards

Robyn A Harton Creative is committed to upholding high professional standards in all our graphics and design work. We strive to provide exceptional customer satisfaction and adhere to fair business practices. We will:

• Provide accurate information about our experience and skills.
• Provide detailed, accurate, customized bids/proposals that are relevant to each client's request for proposal.
• Only accept projects that we firmly believe we have the ability to complete to the client's satisfaction.
• Work with client prior to the start of a project to create a contract outlining timeframes, project scope, milestones, and payments terms.
• Provide clients with accurate contact information.
• Communicate with client in a professional manner, and keep client informed of all matters pertaining to the project, including responding to all client questions and other communications in a timely manner.
• Have fair business and payment terms.
• Keep all client information and materials confidential, unless required by law to divulge it.

accepted via PayPal

Business Terms

Stating terms and policies plainly in the beginning of a project can save a lot of difficulties down the road. Here are Robyn A Harton Creative's terms and policies.

• All Projects Must Have a Contract - With a contract, we can be sure we both understand how the project will be done.
• Confidentiality - We keep all communications with clients and all information pertaining to clients and projects strictly confidential amongst those of us who work on it.
• Satisfaction Guarantee - We're not happy with your project until you're happy with it. Until YOU are satisfied, our work isn't done.
• Payment Terms - A 30% deposit is required to begin any project. A timeline will be established at the start of the project for the payment(s) of the balance. Payment is due within 10 days of billing. We accept major credit cards through the 2Checkout, PayPal, and c2it secure online payment systems. We also accept cashier's check and money order. Personal and business checks are accepted with prior approval on a case by case basis. All payments must be made to Robyn A Harton in US dollars only.
• Returned Check Policy - There is a $25.00 fee for all checks returned by the bank for any reason.
• Kill Fee - If you decide to cancel your project once work has commenced, a kill fee of 30% is required. If a deposit was paid, that will cover the kill fee. If the deposit was waived for any reason, you will be billed the 30% fee, and standard payment terms will apply.
• Abandoned Projects - If you can't be contacted for 30 days by the contact methods you provide to us so that we can complete the project, your project is considered abandoned. Any deposits or other payments for abandoned projects are then forfeit to us, and all work remains property and copyright of Robyn A Harton Creative.
• Copyrights - Copyrights and ownership of all drafts and work is property of Robyn A Harton Creative until final payment is received. After final payment, all copyrights and ownership are granted to the buyer in toto. The only right we request is the right to display it in our online or offline portfolios.
• Dispute Resolution - We try very hard to handle any disputes on our own. However, if that's not possible for some reason, Robyn A Harton Creative is a certified member of Square Trade which will mediate disputes on request.
• Other Policies - We don't discriminate against race, color, religion, gender, creed, sexual preference, ethnicity or age. However, we do reserve the right to refuse service to anyone, as a protective measure against abusive individuals. We will not be involved with any projects that promote hate of any kind, prejudice, violence, or illegal activity. We support local, federal and international copyright laws to the best of our ability, and won't knowingly violate these in the course of creating any project.
• We reserve the right to change these policies and terms at any time.

Have questions about our terms and policies? Contact Us and ask away.

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